Customer Service Representative

4 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed in Partnership Full time
Customer Service Adviser Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Adviser. As a key member of our team, you will play a vital role in delivering exceptional service to our participants, helping them to achieve their employment goals.

Key Responsibilities:
  • Provide excellent customer service to participants, responding to their queries and concerns in a timely and professional manner.
  • Work closely with Employment Advisers to book appointments and provide support to participants.
  • Engage with Job Centre work coaches and assist in the referral process to ensure seamless delivery of our services.
  • Respond to expressions of interest and provide information to participants about our services.
  • Check in with participants who have commenced work through our scheme to offer advice and support.
What We Offer:
  • A competitive base salary (pro-rata for part-time) and great flexibility with your working schedule.
  • Training, development, and progression opportunities to help you grow in your career.
  • 25 days annual leave (pro-rata for part-time) plus statutory bank holidays.
  • Reed Pension Scheme and Award-Winning Management & Leadership training.
  • Professional & Personal Development Funds and bi-annual pay reviews.
Requirements:
  • A minimum of 2 A-Levels or an equivalent Level 3 Diploma in combination with GCSE English Language Grade B or above (or equivalent Level 2 qualification).
  • Experience of working in a target-driven environment and strong administration skills.
  • Technical skills include good computer/technology skills, basic numeracy skills, and good written communication/record-keeping skills.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and making a difference in your community, we encourage you to apply for this exciting opportunity.



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