Parts Advisor

5 days ago


St Peter Port, United Kingdom Motor Mall Full time

Job Summary

The Parts Advisor will be responsible for providing exceptional customer service and increasing the parts business through direct selling. This role requires a strong understanding of procedures within the Parts Department and the ability to work efficiently to meet customer needs.

Key Responsibilities

  • Ensure all customers are dealt with promptly and courteously.
  • Be fully aware of trading terms for retail, warranty, and trade customers.
  • Help and learn to check parts against delivery notes and bin them accordingly.
  • Ensure parts are located properly and not left or stored temporarily.
  • Maintain a high standard of cleanliness in the work area.
  • Maintain up-to-date, clean, and priced displays in the parts areas and showroom.
  • Ensure old units are returned to the Parts Department cleaned and drained of oil.
  • Understand and learn to maintain a surcharge ledger.
  • Be available to attend training courses when required.
  • Adhere to procedures and company rules for handling cash, cheques, and accounts.
  • Report any stock damage or losses immediately to the Manager.
  • Learn to ensure the EPC system is kept up to date and current information is available.
  • Assist with stock checks when required.
  • Pack and load parts correctly and be acquainted with despatch matters.
  • Maintain good relationships with suppliers and colleagues in other departments.

Limits of Authority

Do not exceed agreed discounts and terms. Do not order parts for stock outside normal movement category requirements without prior authority.


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