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Customer Product Support Specialist

2 months ago

York, York City, United Kingdom Edmund Optics India Private Limited Full time
Job Summary

We are seeking a highly skilled and experienced Customer Product Support Engineer to join our team at Edmund Optics India Private Limited. As a key member of our customer support team, you will be responsible for providing technical assistance and product recommendations to our customers.

Key Responsibilities
  • Technical Assistance: Provide expert technical support to customers via phone, email, and in-person meetings to resolve product-related issues and improve customer satisfaction.
  • Product Recommendations: Offer personalized product recommendations to customers based on their specific needs and requirements.
  • Account Management: Manage customer accounts, including tracking customer interactions, resolving issues, and escalating complex problems to senior team members.
  • Collaboration: Work closely with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer support and drive business growth.
Requirements
  • Education: Bachelor's degree in Science or Engineering.
  • Language Skills: Fluency in French and English.
  • Technical Skills: Proficient in MS Office and other relevant software applications.
  • Soft Skills: Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: Opportunities for career growth and professional development within the company.
  • Collaborative Environment: A collaborative and dynamic work environment that fosters innovation and teamwork.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.