Care Home Administrator
2 months ago
About Our Home:
Located in a picturesque setting, Marlborough Court Care Home offers a unique blend of comfort and convenience. With 78 well-appointed bedrooms, a range of social lounges, and beautiful outdoor spaces, our home provides a warm and welcoming environment for residents and staff alike.
Key Responsibilities:
- Provide exceptional customer service to residents, families, and visitors, responding to queries and concerns in a professional and courteous manner.
- Manage the reception area, handling incoming calls, emails, and correspondence, and ensuring accurate and efficient communication.
- Support the Home Manager and Deputy Manager in achieving corporate objectives, including diary management, meeting coordination, and administrative tasks.
- Coordinate the duty rota, liaise with Bank and Agency staff, and ensure seamless coverage of reception duties.
- Process and manage resident documentation, including financial contracts, invoices, and payments, maintaining confidentiality and accuracy at all times.
- Provide administrative support for recruitment, including paperwork and documentation, ensuring compliance with company policies and procedures.
- Maintain accurate records of resident admissions, hospitalizations, and discharges, ensuring correct charges are invoiced and payments are processed.
- Process Social Services Assessment forms, invoices, and payments, chasing late payments and resolving queries.
- Prepare and submit data for petty cash and wages totals, matching supplier invoices and delivery notes, and obtaining authorization for payment.
- Provide a welcoming and professional telephone and reception service to the general public and relatives/visitors.
- Attend training courses and sessions as required, maintaining client, staff, and business confidentiality at all times.
- Prepare and maintain stationery orders, stock, and records, ensuring efficient and effective administrative processes.
What We Offer:
- Competitive salary starting from £24,000 depending on experience.
- ESAS – Salary Advance.
- Employee Assistance Programme.
- Perkbox.
- Employee of the Month.
- Long-term service awards.
- Blue Light Card.
- Professional Development.
- Refer a Friend.
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