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Facilities and Front of House Coordinator

2 months ago

London, Greater London, United Kingdom Knight Dragon Ltd Full time
Job Title: Facilities and Front of House Coordinator

About the Role

We are seeking an experienced and proactive individual to join our team as a Facilities and Front of House Coordinator. As the initial point of contact for our visitors, you will be responsible for delivering exceptional customer service and ensuring a welcoming experience for all.

Your Key Responsibilities

  • Act as an efficient and welcoming member of the Design District team, building strong relationships with tenants, members, and visitors.
  • Lead informative induction tours and introduce visitors to other team members as required.
  • Work closely with the Community Supervisor and finance team to oversee membership billing and client accounts.
  • Collaborate with the Marketing team and Events Coordinator to plan and deliver Design District events and private hires.
  • Coordinate with the Restaurant Manager to ensure the cleaning, turning over, and delivery of snacks and drinks to meeting rooms.

What We're Looking For

  • Previous experience in a customer-focused environment, such as a hotel reception, membership club, or co-working space.
  • A strong desire to deliver exceptional customer service and retain members.
  • Experience in billing and account management.
  • Strong verbal and written communication skills and the ability to adapt your style to suit the audience.
  • Attention to detail and the ability to multitask.
  • Flexibility around working hours and days.
  • A high standard of personal presentation and the ability to act as a brand ambassador.

What We Offer

  • Competitive salary.
  • 25 days annual leave, plus bank holidays.
  • Attractive pension scheme.
  • Health insurance schemes.
  • Full stocked kitchen with healthy and unhealthy snacks.
  • Free tickets to events at the O2.

Knight Dragon Developments Ltd is committed to equality of opportunities in all areas of its work. We welcome applications from all individuals and treat everyone fairly and equally, regardless of gender, marital status, race, religion, colour, age, disability, or sexual orientation.