Membership Operations Specialist

5 days ago


Clerkenwell, United Kingdom Merrifield Consultants Full time
About the Role

Merrifield Consultants is seeking a highly skilled Membership Service Advisor to join our team. As a key member of our Membership operations team, you will play a vital role in delivering exceptional service to our members.

Key Responsibilities
  • Manage and resolve complex and high-risk member queries and complaints across multiple channels.
  • Oversee day-to-day operational processes within specialist areas, meeting agreed service level targets.
  • Proactively contribute to team and organisational targets, such as SLAs and KPIs.
  • Identify and implement process improvements and enhance member journeys.
  • Develop and maintain excellent relationships with internal teams and external stakeholders.
  • Support the induction and training of colleagues, providing guidance on complex queries.
  • Ensure accurate data entry and maintain high-quality service standards.
Requirements
  • Proficient in Microsoft Office packages (Word, Excel, Outlook, SharePoint, Teams) and experience with CRM databases.
  • Strong communication skills, effective decision-making, analytical and organisational abilities, and problem-solving expertise.
  • Proven experience in call centre operations, administration, complaint management, and training delivery.
  • Strong customer focus, attention to detail, ability to work independently and as part of a team, and capability to meet deadlines.
About Us

Merrifield Consultants is a leading provider of membership services. We are committed to delivering exceptional service to our members and are seeking a highly skilled Membership Service Advisor to join our team.



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