Care Coordinator
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Care Coordinator to join our team at Visiting Angels South East London. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our care services, ensuring that we deliver high-quality care to our clients.
Main Responsibilities:
- Implement and maintain the standards required by legislation related to the registration of Visiting Angels.
- To be accountable for the development, growth, and operational performance of the branch, ensuring that the business grows sustainably in line with commercial targets and KPIs.
- Participate in evaluation of Visiting Angels against agreed organisational goals, business, and quality objectives. This will take place during regular Management Meetings.
- Develop and manage relationships with customers, their families and third parties to increase the care business.
- To provide excellent customer service to all existing and new customers
- Provide leadership, coaching and support to the branch team.
- Ability to travel to various locations throughout the working day when required.
- Complete all mandatory and other relevant training, as and when required, to maintain best practice and seek opportunities for self-development.
- To participate in an on-call roster dealing with emergencies and co-coordinating cover for unplanned absence to always maintain a safe service.
- Flexibility to support the business when the need arises to include and evening and weekend availability.
Requirements:
- A thorough understanding of the Care Act, CQC's Essential Standards, KLOE's and other relevant standards applicable
- Excellent understanding of the regulatory responsibilities of a Care Manager and the law relating to domiciliary care services
- Experience of the care sector preferably with operational management responsibility including managing and developing an effective staff team, including recruitment, training, supporting and supervising staff
- To promote and support marketing and business development, maintaining compliance and measuring quality.
- Support a work atmosphere which promotes a high quality of work life; and maintains a culture of performance and excellence.
- NVQ Level 4 or willing to work towards it.
- In addition to these functions, you may be required to carry out such duties as may reasonably be required.
- Full UK Driving Licence and car is essential
Benefits:
- Competitive Salary of Up to £30,000 (OTE)
- Working with a reputable and established home care provider in London
- Fast growing branch with opportunities for career growth and development
- Learn from an experienced and supportive team
- Opportunities for professional development and training
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