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Clinical Administrator

2 months ago


London, Greater London, United Kingdom Schoen Clinic Full time

The Clinical Administrator at Schoen Clinic York will provide an efficient, effective, and professional reception and administrative support service to patients and colleagues.

Key Responsibilities
  • Meet and greet patients, visitors, consultants, and colleagues at reception, and act as the main point of contact for any enquiries.
  • Sort all incoming post and deliveries, manage outgoing post, and maintain a well-organized reception area.
  • Manage the "Enquiries" inbox by responding to and/or redirecting as appropriate, ensuring timely and effective communication.
  • Take telephone calls, direct queries to the relevant person, take and distribute messages as necessary, and maintain a professional demeanor at all times.
  • Take minutes for the Hospital Director, Lead Nurse, Quality Manager, and Ops Manager meetings as required, and email forthcoming agendas to relevant parties.
  • Manage meeting room bookings via Outlook calendars, approve bookings, notify of any clashes, and ensure optimum efficiency of the meeting rooms.
  • Liaise with IT Support providers to set up all new starters on IT systems, ensuring seamless onboarding.
  • Be responsible for the administration and distribution of petty cash to patients and reconciliation of receipts, maintaining accurate records.
  • Ensure reception and waiting areas are kept neat and tidy, maintaining a clean and welcoming environment.
  • Restock information leaflets, update reception notice/information boards as necessary, and maintain a well-presented reception area.
  • Monitor and order stationery and medical sundries, ensuring adequate supplies.
  • Comply with Health and Safety obligations, fire safety, and act in a manner to promote a healthy, safe working environment.
  • Perform any other duties reasonably identified by the line manager, demonstrating flexibility and adaptability.
Requirements
  • Strong understanding and respect for confidentiality.
  • Excellent interpersonal skills, with the ability to communicate effectively with patients, colleagues, and external partners.
  • Excellent communication skills, with the ability to articulate complex information in a clear and concise manner.
  • Highly proficient in Microsoft Office and other IT systems, with the ability to learn new software and technologies.
  • Self-motivated and self-starter, with the ability to prioritize and schedule work independently.
  • Highly organized, detail-oriented, and analytical, with the ability to maintain accurate records and manage multiple tasks.
  • Maintain a professional conduct at all times, remaining calm and in control under pressure.