Clinical Administrator
3 weeks ago
Job Title: Clinical Administrator
Job Summary:
We are seeking a highly organized and detail-oriented Clinical Administrator to join our team at Bupa Clinic - Chelsea. As a Clinical Administrator, you will play a key role in ensuring the smooth operation of our administration tasks and providing an outstanding experience for our customers.
Key Responsibilities:
- Greet and welcome customers, supporting their journey throughout the centre
- Answer and screen incoming customer queries via phone calls and manage local mailboxes and emails
- Maintain a well-presented reception and waiting areas
- Dispatch customer reports within the desired timeframe, including effective management of abnormal results
- Ensure customers have the correct paperwork, including appointment packs, clinical file preparation, and consent forms
- Manage results, including receiving, scanning, and uploading, and follow up with suppliers to ensure turnaround within the agreed SLA
- Process customer details, appointments, and payments, and assist with bookings and referrals
- Organize and prioritize documents to meet deadlines
- Post and collect mail, and generate letters as required
- Monitor stocks and order goods when necessary
Requirements:
- PC literate with excellent knowledge of MS Office packages
- Experience working in a busy clinical environment
- Medical Secretary experience
- Leadership experience and people management skills (desirable)
- Customer service experience and a customer-focused approach
- Excellent interpersonal, written, and verbal communication skills
- Excellent organization and time management skills
Why Bupa?
We are a health insurer and provider, with no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers. Our benefits are driven by what matters to our people, including 25 days holiday, Bupa health insurance, an enhanced pension plan, and an annual performance-based bonus.
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