Head of Operations Manager

3 days ago


Birmingham, Birmingham, United Kingdom Service Care Solutions Full time
Head of Operations Job Description

We are seeking an experienced and skilled Head of Operations to join our national events team at Service Care Solutions. As a key member of our leadership team, you will be responsible for managing the welfare, safety, and morale of our front-line workforce to ensure the smooth operations of high-profile events in sport.

Key Responsibilities:

  • Manage the ongoing development and performance of the operations team, evaluating and monitoring their performance, and providing feedback and coaching to improve their skills.
  • Lead all service lines, including Event Traffic Management, SIA DS & CCTV Security, Event Stewarding, Hostile Vehicle Mitigation, Event Parking & Sales.
  • Ensure all events have comprehensive operations packs, including up-to-date risk assessments, traffic management plans, crowd management plans, and commercial plans.
  • Work in partnership with other function heads to anticipate future operational needs, managing resources efficiently and effectively to meet requirements.
  • Manage company equipment, stock, vehicles, and uniforms across the UK.
  • Implement strategies to ensure company growth and services development, managing operations and retaining customers.
  • Stay up-to-date with industry innovations and attend relevant events, such as FSOA & SGSA, to maintain a good understanding of Chapter 8 traffic signs manual, Green Guide, and Purple Guides.

Requirements:

  • Demonstrate excellent interpersonal and communication skills.
  • Have 5+ years' experience in an operational/events environment.
  • Be willing to work outside of role to support business growth and success, often at pace.
  • Be proficient in MS applications and have attention to detail to produce high-quality documents.
  • Have 5+ years' experience in line management, with a proven track record of effective coaching and mentoring.
  • Live within a daily commutable distance of Coventry Head Office.
  • Hold a UK Driving Licence and have extensive UK travel experience.
  • L4 Spectator Safety and SIA DS licenses are desirable.
  • Lantra 12D M6 is a must.


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