Front Desk Associate
1 month ago
This is an exciting opportunity to join our team as a Receptionist at our Chipping Norton location. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a seamless guest experience.
Responsibilities- Provide friendly and professional service to all guests, responding to inquiries and resolving issues in a timely and efficient manner.
- Anticipate and meet the needs of our guests, going above and beyond to ensure their satisfaction.
- Develop a thorough understanding of our systems, including PMS, ResDiary, MindBody, and Microsoft Office, to effectively manage front office operations.
- Collaborate with other departments to ensure a cohesive and seamless service experience for our guests.
- Process payments accurately and with discretion, maintaining confidentiality when handling sensitive information.
- Contribute to a positive and energetic work environment, demonstrating a proactive and flexible approach to your role.
- Ensure all front office areas are clean and tidy, including company vehicles.
- Be punctual and impeccably groomed for every shift, representing our brand with professionalism and poise.
- Be adaptable and willing to assist other areas of the business as needed, demonstrating a commitment to teamwork and collaboration.
- Exceptional communication and interpersonal skills
- Proactive luxury customer service experience
- Strong time management and organizational skills
- Valid UK driving license
- Proficiency in Microsoft Office
- Discounts on our products, treatments, and dining experiences from day one
- Volunteering days: one paid day per year to volunteer with a charity of your choice
- Private medical insurance through Bupa
- Pension scheme: contribute up to 9% of your salary, with a company match of up to 4.5%
- Life assurance cover, equivalent to up to a year of your annual salary
- Mental health support through our Employee Assistance Programme
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Front Desk Associate
4 weeks ago
Chipping Norton, Oxfordshire, United Kingdom The Bamford Collection Full timeAbout the RoleThis is an exciting opportunity to join our team as a Receptionist at our Chipping Norton location. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a seamless guest experience.ResponsibilitiesProvide friendly and professional service to all...
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Front Desk Associate
4 weeks ago
Chipping Norton, Oxfordshire, United Kingdom The Bamford Collection Full timeAbout the RoleThis is an exciting opportunity to join our team as a Receptionist at our Chipping Norton location. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a seamless guest experience.ResponsibilitiesProvide friendly and professional service to all...
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