Front Desk Associate

1 month ago


Chipping Norton, Oxfordshire, United Kingdom The Bamford Collection Full time
About the Role

This is an exciting opportunity to join our team as a Receptionist at our Chipping Norton location. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring a seamless guest experience.

Responsibilities
  • Provide friendly and professional service to all guests, responding to inquiries and resolving issues in a timely and efficient manner.
  • Anticipate and meet the needs of our guests, going above and beyond to ensure their satisfaction.
  • Develop a thorough understanding of our systems, including PMS, ResDiary, MindBody, and Microsoft Office, to effectively manage front office operations.
  • Collaborate with other departments to ensure a cohesive and seamless service experience for our guests.
  • Process payments accurately and with discretion, maintaining confidentiality when handling sensitive information.
  • Contribute to a positive and energetic work environment, demonstrating a proactive and flexible approach to your role.
  • Ensure all front office areas are clean and tidy, including company vehicles.
  • Be punctual and impeccably groomed for every shift, representing our brand with professionalism and poise.
  • Be adaptable and willing to assist other areas of the business as needed, demonstrating a commitment to teamwork and collaboration.
Requirements
  • Exceptional communication and interpersonal skills
  • Proactive luxury customer service experience
  • Strong time management and organizational skills
  • Valid UK driving license
  • Proficiency in Microsoft Office
Perks and Benefits
  • Discounts on our products, treatments, and dining experiences from day one
  • Volunteering days: one paid day per year to volunteer with a charity of your choice
  • Private medical insurance through Bupa
  • Pension scheme: contribute up to 9% of your salary, with a company match of up to 4.5%
  • Life assurance cover, equivalent to up to a year of your annual salary
  • Mental health support through our Employee Assistance Programme

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