Community Support Worker
4 days ago
We are pleased to offer a post as a Community Support Worker with the Devon Partnership NHS Trust team.
The Devon Partnership NHS Trust is a well-established mental health team that works to a multi-disciplinary, multi-agency model. The post of Community Support Worker will work with people in the community in conjunction with other mental health practitioners.
Main Duties of the Job
Under the daily supervision of mental health practitioners, the post holder will work as part of the multi-disciplinary team to support the delivery of recovery care plans for clients with a range of mental health presentations in the community and facilitating discharges from hospital. A further key role will be for the post holder to enable safe administration of ECT. This will involve linking with inpatient wards and working across agencies, e.g., Primary Care, Complex Care Teams, and Third sector organisations.
The post holder will work intensively with people to support them in their home, preventing hospital admission and facilitating hospital discharge. They will also have part of their time planned for specific activities, which may include linking with a ward to support patients to go out whilst they are an inpatient, supporting the assessment of carers as part of a Devon Memory Service assessment, and supporting the OPMH functional wards to ensure safe transfer and administration of ECT to patients whilst they are inpatients.
Whether seeing patients in the community or as part of another role, the post holder will be expected to work to a clearly defined personal recovery plan outlining the role for the post holder with that client and the range of interventions required.
About Us
About the Devon Partnership NHS Trust
We provide mental health, learning disability, and neurodiversity services, as well as a range of specialist and secure services for the wider south west region and nationally. We are passionate about promoting good mental health and wellbeing. We strive to use the expertise and resources within our organisation, and through our partnerships, to deliver high-quality services that are safe and focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families, and carers in everything we do.
Our Values
We not only recruit based on qualifications and experience - we recruit individuals who possess and demonstrate the behaviours which underpin our Trust's core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity, and compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves and others, and being open to new ideas.
We are committed to being an inclusive employer and applications are encouraged and welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part-time and flexible working applications will be considered and supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity, or learning disabilities. We are a Disability Confident Leader.
Job Responsibilities
- To communicate effectively with people using services, taking into account any communication difficulties they may have and responding appropriately.
- To participate in, support, and maintain positive interventions and planned activity programmes to improve the quality of life and mental state of the person using services.
- To offer emotional support, advice, information, and education where appropriate to people using services, carers, and their family, including signposting them to other services.
- To foster and maintain good working relations with members of other community teams, health and social care workers, and inpatient services. Receiving and sharing information from GPs, carers, and other agencies.
- Giving information and assistance to people using services and their carers so that they are aware of their rights, entitlements, and the contents of their recovery care plan.
- To communicate any changes in the person's presentation to the care co-ordinator or appropriate professional in a timely manner.
- The post holder will be aware of and work within their own limits and competencies.
- Take part in the constant assessment of risk and management of risk in conjunction with the qualified staff.
- Take part and be aware of Health and Safety matters as appropriate.
- Be punctual for work and conduct themselves in a professional manner in accordance with Trust Policies.
- Use community resources appropriate to the needs of people using services.
- To work with manager to plan their diary to ensure all allocated tasks are completed.
- To maintain timely accurate records of all activity.
- To liaise appropriately with other Agencies as part of supporting the delivery of care.
- To attend team business meetings and any other formal/informal communication events linked to the work of the team, as directed by the team leader.
- To independently or jointly monitor a person's mental health to ensure safety. This may require intensive input and/or regular monitoring as directed by the mental health practitioners within the team and in accordance with the recovery care plan.
- Monitor mental health through observations and report changes to qualified staff so that the care plan can be kept fully up to date. Be aware of fluctuations in mental health.
- Monitor basic health, e.g., diet, hygiene, and sleep, and assist in addressing identified needs.
- Work with people using services and their carers to achieve the objectives of the care plan.
- Encourage social/physical activities as identified within the care plan.
- Promote independence and recovery.
- Be able to recognise signs of abuse and know procedures they need to follow to escalate their concerns.
- To participate in, support, and maintain positive interventions and planned activity programmes to improve the person's quality of life. To record contacts, interventions, and observations on the electronic care record and seek appropriate professional validation.
- To keep up to date with clinical knowledge pertaining to the role, relevant to the sphere of mental health and in accordance with practice developments.
- To comply with all DPT policies, protocols, procedures relevant to the role.
- Report any observed incidence of unprofessional behaviour, accidents/incidents, untoward occurrences, or faulty equipment.
- To participate professionally in service development and proposed service changes.
- To take part in any audit processes as required.
- Comply with universal Infection Control precautions and procedures.
- To complete all core training requirements and other appropriate training courses pertinent to the role, as agreed by the team leader.
- Assist in maintaining safety and security of the environment.
- Helping to maintain cleanliness and tidiness of the environment (including equipment).
- To have knowledge and understanding of counter fraud.
- The post holder will have no direct responsibility for finance, but they will need to adhere to relevant Trust policies on financial issues.
- To use Trust NHS resources in a sustainable way.
- To work (with daily supervision from an identified mental health practitioner) on their own with people in their own homes and other settings in the community or as part of another role.
- To actively participate in regular supervision from a mental health practitioner and an annual appraisal in accordance with Trust policy.
- To participate in and support students learning along with other members of the team.
- Maintain up to date electronic records in a timely and accurate manner.
- To regularly access email and other information through the Trust's intranet.
- Maintain confidentiality of information being aware of Trust policies and local protocols and keeping up-to-date with changes.
- Work in accordance with lone working policy.
- To attend appropriate training courses pertinent to the role, as agreed by the team leader.
- Works within the standard operational procedures of the team. Uses own initiative in delivering patient care whilst receiving supervision from the team.
- No other specific tasks currently required within the job description for this post.
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