Retail Sales Associate

2 weeks ago


Rickmansworth, Hertfordshire, United Kingdom Rennie Grove Peace Hospice Care Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Shop Assistant at Rennie Grove Peace Hospice Care. As a Shop Assistant, you will play a vital role in ensuring that our customers have an exceptional shopping experience and that our shop volunteers are engaged and motivated.

Key Responsibilities
  • Operational Excellence
    • Effectively manage the day-to-day operations of the shop, ensuring that all tasks are completed efficiently and to a high standard.
    • Oversee the maintenance of the shop's resources and equipment, ensuring that they are in good working order.
  • Sales and Profitability
    • Maximize sales and profitability through effective merchandising, pricing, and customer engagement strategies.
    • Monitor and analyze sales data to identify trends and opportunities for growth.
  • Team Leadership
    • Lead and motivate a team of shop volunteers, providing guidance and support to ensure that they are equipped to provide excellent customer service.
    • Develop and implement training programs to enhance the skills and knowledge of shop volunteers.
  • Customer Experience
    • Provide exceptional customer service, ensuring that customers have a positive and memorable experience in the shop.
    • Respond to customer complaints and concerns in a professional and courteous manner.
  • Ad Hoc Duties
    • Perform other duties as required by the Manager, including opening and closing the shop, processing transactions, and maintaining the shop's appearance.
Requirements
  • Education
    • GCSEs or equivalent in English and Mathematics.
  • Skills
    • Excellent communication and interpersonal skills.
    • Ability to work effectively in a team environment.
    • Basic math skills and accuracy with handling cash and credit transactions.
    • Ability to lift and move stock as required.
  • Experience
    • Previous retail experience, preferably in a customer-facing role.
What We Offer

We offer a competitive salary and a range of benefits, including opportunities for career development and training. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we would love to hear from you.



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