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Customer Service Assistant

2 months ago

London, Greater London, United Kingdom Bartlett Mitchell Full time
Job Title: General Assistant

As a General Assistant at Bartlett Mitchell, you will play a vital role in ensuring the smooth operation of our restaurant areas. Your primary responsibility will be to maintain the cleanliness and presentation of our counters and chillers, adhering to our six principles.

Key Responsibilities:
  • Monitor and maintain the cleanliness of counters and chillers, ensuring they are well-stocked and presented in line with our standards.
  • Regularly inspect restaurant areas to ensure consistent levels of cleanliness, demonstrating meticulous attention to detail.
  • Provide prompt and efficient service to customers, responding to their needs and feedback to ensure a positive experience.
  • Follow established procedures and maintain good food safety practices at all times, adhering to our Food Safety Level 2 and Health & Safety Level 2 certifications.
  • Utilize your customer service experience to provide excellent service, communicate effectively with customers, and handle customer feedback.
Requirements:
  • Previous experience working in a customer service environment.
  • Good merchandising skills and till experience.
  • Food Safety Level 2 and Health & Safety Level 2 certifications.
Benefits:
  • Monday to Friday working hours available.
  • Flexible working hours and the potential for condensed shifts.
  • Free meal provision while on shift.
  • Training and development opportunities, including NVQ apprentice scheme and WSET courses.
  • 28 days annual leave, with an additional day each year up to 33 days.
  • The opportunity to have your birthday off, every year.
  • Discounts and cashback from a wide range of retail and leisure outlets.
  • The annual BM Caterers Summer party and FOODIES awards.
  • Regular team events.
  • Life assurance and an employee assistance programme.
  • Cycle2work scheme - upfront loan for necessary equipment.