Customer Service Assistant

3 weeks ago


London, Greater London, United Kingdom Bartlett Mitchell Full time

Job Role: Customer Service Assistant

We are seeking a highly motivated and detail-oriented Customer Service Assistant to join our team at Bartlett Mitchell. As a Customer Service Assistant, you will be responsible for ensuring that our restaurant areas are consistently clean and well-presented, and that our customers receive prompt and efficient service at all times.

Key Responsibilities:

  • Monitor counters and chillers to ensure they are clean, well-stocked, and presented in line with our six principles.
  • Regularly check the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail.
  • Provide prompt and efficient service to customers, gaining feedback and reacting to their needs to ensure a positive experience.
  • Follow procedures and display good food safety practice at all times, holding Food Safety Level 2 and Health & Safety Level 2 certificates.
  • Utilize previous experience working in a customer service environment, applying good merchandising skills and till experience.

Benefits:

  • Monday to Friday working hours available.
  • Flexible working hours and the potential of condensed shifts.
  • Free meal provision while on shift.
  • Training and development opportunities, including NVQ apprentice scheme & WSET courses.
  • 28 days annual leave with an additional day each year up to 33 days.
  • The opportunity to have your birthday off, every year.
  • Discounts and cashback from a wide range of retail and leisure outlets.
  • The annual BM Caterers Summer party and FOODIES awards, as well as site-based summer and winter parties.
  • Regular team events.
  • Life assurance and an employee assistance programme.
  • Cycle2work scheme - upfront loan for the necessary equipment.
  • Being part of a team that made the 'Best Companies' to Work For list 7 years running.


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