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IT Service Support Analyst

2 months ago


Poole, Poole, United Kingdom RNLI Full time
About the Role

The RNLI is seeking a skilled IT Service Support Analyst to join its End User Computing team. As a key member of the team, you will play a vital role in ensuring the smooth operation of the organization's IT systems and services.

**Key Responsibilities:**

  • Control and maintenance of SharePoint databases recording assets
  • Support the End User Computing Services Manager with processes and procedures
  • Responsible for the upkeep of the knowledge base
  • Support the Service Desk Manager with weekly reporting and analysis of data
  • Triage of tickets and support for the end-to-end cycle of equipment and service ordering and payment
  • Generation of reports and support for in-line projects
  • Update of communication channels (intranet, team sites, etc.)

**Requirements:**

  • Excellent customer relationship skills
  • Excellent attention to detail, administration, and communication skills
  • Experience working with ticketing/issue logging tools
  • Knowledge and use of financial processes and systems
  • Advanced use of Microsoft tools such as Word, Excel, Visio, SharePoint, and PowerPoint

**What We Offer:**

The successful candidate will have the opportunity to lead tasks and undertake training as required, contributing to the team's continuous improvement and innovation.