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Client Support Specialist

2 months ago

Durham, Durham, United Kingdom Northumbrian Water Full time

Overview of the Position

We are seeking enthusiastic individuals with a strong customer orientation to become part of our team. Your primary goal will be to deliver exceptional customer support during the hours of 19:00 to 23:00 Monday to Friday and 17:00 to 23:00 on Weekends and Bank Holidays.

The ideal candidate will take charge of customer interactions and ensure that clients are kept updated on the status of their inquiries, providing top-notch service consistently.

Additionally, you will be responsible for performing administrative tasks to assist colleagues across the organization and participate in a standby rotation as needed.

Comprehensive training and support will be provided to help you excel in your role, including a minimum of 3 weeks of full-time, classroom-based training.

Our current work model is hybrid, allowing for a combination of remote and office-based work.

Candidate Profile

The successful applicant will demonstrate a high level of customer service skills and align with our core values: customer-centric, results-oriented, collaborative, ethical, and innovative.

A flexible attitude towards your work environment is essential, along with a willingness to embrace training and support to navigate challenges and ensure outstanding customer service.

The selected candidate will be expected to work flexibly, as our operations run 7 days a week, including bank holidays.

Commitment to Diversity and Inclusion

At Northumbrian Water/Essex & Suffolk Water, we celebrate and value Diversity, Inclusion, and Equity, encouraging you to bring your authentic self to work. We welcome all applications, as we are dedicated to being an equal opportunity employer with a diverse workforce represented throughout our teams and organization.

About Northumbrian Water Group

At NWG, we are committed to making our organization a Great Place to Work for everyone. We embrace and value Diversity, Inclusion, and Equity, and we encourage you to be your true self at work. As an equal opportunity employer, we strive for a diverse community across our business.

We recognize that not every candidate will possess all the skills listed in the job description, and we encourage individuals with some of the required skills to apply.

NWG Overview:

Our mission at NWG is to care for the essential needs of our communities and the environment, both now and for future generations.

We achieve this by providing reliable and affordable water and wastewater services to our customers.

We aim to make a positive impact by operating efficiently and investing wisely to maintain a sustainable and resilient business.

Our Vision

Our goal is to be the national leader in delivering sustainable water and wastewater services. To support this vision, we adhere to five core values that guide our principles, defining who we are, what we do, and how we operate.

Employee Benefits

We pride ourselves on being a Great Place to Work, thanks to the incredible individuals who make up our team. To express our gratitude, we offer a variety of benefits to our employees.

Some of the benefits include:

  • Enhanced maternity leave
  • Increased annual leave with additional special leave for Christmas Eve and New Year's Eve
  • Company pension plan
  • Access to digital GP services
  • Award-winning wellbeing platform
  • Employee Assistance Program
  • Life insurance
  • Qualification loans
  • Professional membership subscriptions
  • Options to buy and sell annual leave
  • Discounts and cashback opportunities