Energy Relationship Manager

2 weeks ago

Redhill, Surrey, United Kingdom Reed Full time
{"Job Title": "Executive Relationship Manager", "Company": "Reed Epsom", "Job Description": "

As a key member of our team, you will be responsible for managing a portfolio of new and existing client accounts for our client, a forward-thinking utilities consultancy with 50 years of experience in helping businesses take control of their energy, water, and waste.

You will be the face of the business, overseeing end-to-end delivery for the contract, setting up and arranging overall strategy, reducing energy usage against pre-set targets, and identifying opportunities to upsell.

Key Responsibilities:

  • Maintain and develop new and existing client relationships, optimizing quality of service and customer satisfaction
  • Creation of energy tenders and management of the overall process
  • Manage product/service mix, pricing, and margins according to agreed commercial targets
  • Monitor and receive information on market activities and provide relevant reports and information to clients
  • Communicate and negotiate with suppliers to ensure sustainable relationships through positive tender responses
  • Business development, including contract renewals, selling of additional services, bringing in new sales leads, responding to and following up on sales enquiries
  • Line management of an Account Manager and Energy Auditor

Requirements:

  • Experience in client account management
  • Knowledge of the energy supply market with specific experience of leading the delivery of utilities services
  • Strong stakeholder management skills with the ability to engage effectively with stakeholders at all levels
  • Excellent communication skills, both verbal and written
  • Strong sales and negotiation skills to upsell and introduce new services and packages to existing clients
  • Commercially astute
  • Able to resolve queries and disputes with clients and suppliers
  • Experienced leader with the ability to delegate and manage across systems and departments
  • Excellent presentation and interpersonal skills with good attention to detail

Desirable:

  • Knowledge of Salesforce
  • Full UK driving license
  • Previous experience working with energy suppliers
  • Experience of working with multi-site accounts or in the public-sector space
", "Language": "en-US"}

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