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Claims Team Lead
2 months ago
We are seeking a highly skilled and experienced Claims Team Manager to join our Group Protection department on a permanent basis. This role offers a salary of up to £50,000 depending on experience.
Key Responsibilities:
- Team Leadership: Manage, motivate and develop employees at all levels, in a manner that is consistent with the Company's policies and procedures to maximise the performance of the area.
- Performance Monitoring: Ensure the teams objectives and efforts are aligned to overall departmental goals, service level agreements and targets, pro-actively using relevant management information to monitor and respond to changes in performance levels.
- Customer Satisfaction: Understand drivers of customer satisfaction and implement appropriate action plans, ensuring that development and systematic issues are actioned within your team.
- Issue Resolution: Evaluate, review and resolve issues at team level to ensure consistency of service, resource and quality across the team whilst maintaining a strong risk management and mitigation framework.
- Recruitment: Be responsible for the recruitment of staff within the Claims Team, ensuring the correct level of resource and the quality and competency of staff is maintained.
- Coaching and Development: Hold regular 1:1's with your team, coaching and supporting when needed.
Requirements:
- Communication Skills: Somebody who has excellent communication, both verbal and written.
- Creativity: Ability to be creative.
- People Management Experience: The individual must have people management experience.
- Claims Team Experience: Experience of managing a Claims team is desirable.
Benefits:
- Performance-Related Bonus: The opportunity to participate in our annual, performance-related bonus plan.
- Share Schemes: Valuable share schemes.
- Pension Contribution: Generous pension contribution.
- Life Assurance: Life assurance.
- Private Medical Insurance: Private medical insurance (permanent employees only).
- Holiday Entitlement: At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday.
- Family Leave: Competitive family leave.
- Electric Car Scheme: Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice.
- Discounts: There are the many discounts we offer – both for our own products and at a range of high street stores and online.
