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IT Operations Administrator

2 months ago

London, Greater London, United Kingdom Clarksons Full time

About Clarksons

Clarksons is a leading provider of maritime services, offering a comprehensive range of solutions to clients across the globe. Our team of experts is dedicated to delivering exceptional service and support to our clients, and we are seeking a highly skilled IT Operations Administrator to join our team in the EMEA region based out of London.

Job Summary

We are looking for a talented IT Operations Administrator to support the activities of our desktop services team. The successful candidate will be responsible for providing technical support to our end-users, troubleshooting and resolving incidents and service requests, and maintaining accurate and concise documentation within our ServiceNow system.

Key Responsibilities

  • Provide technical support to end-users, troubleshooting and resolving incidents and service requests in a timely and efficient manner.
  • Maintain accurate and concise documentation within our ServiceNow system, with a focus on regional specifics.
  • Collaborate with the Lead IT Operations Administrator to identify trends and spot potential problems.
  • Improve and iterate on service support provision to the office.
  • Ensure computers, printers, and other peripherals are operational.
  • Provide support with hardware and software maintenance.
  • Perform additional duties as needed to meet the needs of the business.

Requirements

  • Previous experience in an IT Support role is preferred.
  • Customer-oriented with a passion for delivering excellent service and continuous improvement of services.
  • Excellent communication skills, able to provide technical support over the telephone, chat, or face-to-face.
  • Professional manner with a strong work ethic.
  • Good problem-solving skills, with a solution-focused approach.
  • Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
  • Ability to multitask effectively during busy times and remain calm during stressful situations.
  • A team player who can work within a framework of procedure and policies.
  • Self-motivated and able to use initiative.
  • Flexible and willing to work outside of core hours if necessary.
  • Knowledge and experience of products within the Microsoft Office 365 suite.
  • Good working knowledge of productivity and collaboration applications such as Teams, SharePoint, OneDrive, and Exchange.
  • Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs, and groups.
  • Able to learn quickly and work within a fast-paced environment.
  • Desire to learn and undertake on-the-job training and continuous personal development.

Desirable Skills

  • Active Directory, Exchange (both on-prem and O365),
  • VMware
  • MS Office standard workloads (EO, EoP, Office, PowerPoint)
  • Apple hardware & OS
  • HP Hardware
  • Multi-Factor Auth setup (MS MFA, DUO)
  • MS Intune
  • Collaboration tooling such as Webex, Team Viewer, Zoom, and MS Teams
  • Windows 10

Language

The language of this job is English.