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    {"title": "Credit Controller", "description": "Job SummaryWe are seeking a skilled Credit Controller to join our team at Stonegate Group. As a Credit Controller, you will play a crucial role in ensuring the smooth flow of beer to our pubs while maximizing cash collection and minimizing credit risk to the business.Key ResponsibilitiesManage credit problems of...

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Credit Controller

2 months ago


Solihull, Solihull, United Kingdom Stonegate Group Full time
About the Role

We are seeking an experienced Credit Controller to join our team at Stonegate Group. As a key member of our Credit Control team, you will play a vital role in ensuring the smooth operation of our business.

Key Responsibilities
  • Manage credit problems of both a short-term and long-term nature, supporting our publicans and ensuring a flow of beer to our pubs while maximising cash collection and minimising credit risk.
  • Control bad debts by ensuring the company does not take undue financial risks or non-commercial decisions, addressing potential debts quickly and applying the Company values and appropriate actions to recover arrears.
  • Maintain supplies to our pubs within agreed and documented procedures.
  • Regularly review accounts on refer, credit limits, and allocate cash.
  • Engage in regular telephone discussions with publicans and the RM responsible, using the escalation process where applicable.
  • Document agreed actions in writing, including notes on the account.
  • Promote the use of the direct debit method of payment and process other payment methods.
Requirements
  • Experience of working in a credit control team.
  • Excellent communication skills, including a clear and concise telephone manner.
  • Ability to show empathy and well-developed listening skills.
  • Strong numerical and analytical skills.
  • Strong organisational and time management skills.
  • Ability to influence at all levels.
  • A positive approach and drive to deliver excellent customer service.
  • Excellent negotiator.
  • Knowledge of Navision preferred.
About Us

Stonegate Group is the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One, and Popworld.

What We Offer
  • 25 days annual leave.
  • Annual Leave Purchase Scheme.
  • Pension.
  • Vitality Healthcare.
  • Opt-in dental insurance programme.
  • Annual bonus scheme.
  • The Stonegate discount card offering discounts across our managed estate.
  • Online benefits portal offering discounts across the High Street and other retailers.