Reception Manager

2 weeks ago

Ewloe, Flintshire, United Kingdom Village Hotels - St Davids Full time
Be the Face of Our Village

As a Reception Manager at Village Hotels - St Davids, you'll be the first point of contact for our guests, setting the tone for an unforgettable experience. Your infectious personality and initiative to solve any problem will make you a valuable asset to our team.

Key Responsibilities:

  • Lead the reception team to deliver exceptional guest service
  • Manage the front desk operations, ensuring seamless check-ins and check-outs
  • Collaborate with other departments to provide a holistic experience for our guests
  • Develop and implement strategies to improve guest satisfaction and loyalty

What We Offer:

  • Complimentary full leisure club membership for you and a family member or friend
  • Employee Discount on overnight stays at Village Hotels
  • 50% discount on Food and Drink purchased on or off shift
  • Exciting training platform with gamified learning
  • Discounts and cashback offers on many High Street Brands
  • A range of Well-being and Healthcare benefits
  • Financial wellbeing support via Salary Finance
  • Employee Assistance Programme
  • Flexible working hours
  • A fun, supportive and inclusive work environment with loads of Development opportunities
  • Regular team events with our BIG People days monthly
  • Excellent Reward and Recognition Incentive schemes
  • Monthly well-being programme for all employees to support your mental health
  • Anniversary rewards for key milestones of service
  • Holiday Purchase scheme
  • Birthday day off
  • Electric car salary sacrifice scheme

What We're Looking For:

  • An infectious personality
  • Initiative to solve any problem for our guests
  • Ability to motivate and engage others
  • Team player and ability to partner with other departments
  • A passion for delivering outstanding guest service

At Village Hotels - St Davids, we're all about embracing personality, individualism, and fun. If you're a people person with a passion for delivering exceptional service, we'd love to hear from you.

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