Reception Manager

2 weeks ago

Ewloe, Flintshire, United Kingdom Village Hotels - St Davids Full time
About Village Hotels - St Davids

Village Hotels - St Davids is a dynamic and innovative hospitality company that prides itself on delivering exceptional guest experiences. Our welcoming reception areas are the heart of our operations, and we're seeking a skilled Reception Manager to lead our front desk team.

Key Responsibilities
  • Guest Service Excellence: Ensure that every guest interaction is warm, welcoming, and tailored to their needs.
  • Team Leadership: Motivate and engage your team to deliver outstanding service, resolving any issues that may arise.
  • Operational Efficiency: Streamline front desk processes to minimize wait times and maximize guest satisfaction.
  • Communication: Partner with other departments to ensure seamless guest experiences, from check-in to check-out.
What We Offer
  • Complimentary Leisure Club Membership: Enjoy access to our state-of-the-art facilities, worth £1500 annually.
  • Employee Discounts: Save on overnight stays, food, and drink purchases at Village Hotels.
  • Training and Development: Engage with our gamified learning platform and develop your skills.
  • Well-being and Healthcare Benefits: Access a range of support services, including financial wellbeing and employee assistance programs.
  • Flexible Working Hours: Enjoy a healthy work-life balance with flexible scheduling.
  • Recognition and Rewards: Celebrate your achievements with our incentive schemes and anniversary rewards.
Requirements
  • Infectious Personality: Bring energy and enthusiasm to every guest interaction.
  • Problem-Solving Skills: Think on your feet to resolve any issues that may arise.
  • Leadership Qualities: Motivate and engage your team to deliver exceptional service.
  • Team Player: Collaborate with other departments to ensure seamless guest experiences.
Join Our Team

At Village Hotels - St Davids, we're passionate about delivering outstanding guest experiences. If you're a motivated and customer-focused individual with a passion for hospitality, we'd love to hear from you.

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