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Rehabilitation Case Manager

2 months ago

Manchester, United Kingdom HCML Full time
About the Role

We are seeking a highly skilled and experienced Rehabilitation Case Manager to join our team at HCML. As a key member of our clinical team, you will play a vital role in delivering high-quality rehabilitation services to our clients.

Key Responsibilities
  • Clinical Service Delivery
    • Deliver clinically robust, consistent, and comprehensive telephonic and video assessments to ensure the most effective patient outcomes.
    • Assess, plan, implement, and evaluate appropriate interventions and clinical pathways to expedite patient recovery and case closure.
    • Utilize the bio-psychosocial model when making contact with patients and making clinical decisions.
    • Capture patient outcomes throughout the duration of a case to effectively demonstrate value to our customers.
  • Patient Care
    • Shared responsibility for patient cases, owning individual caseloads while supporting colleagues proactively and encouraging team working.
    • Support the optimization of service delivery by identifying areas for improvement, highlighting feedback from patients, suppliers, and customers to promote a culture of continuous improvement.
    • Adopt and encourage the highest standards of patient care, including the consistent provision of clinical guidance and advice, adapting as necessary throughout the patient's clinical journey.
  • Competencies
    • Demonstrate robust clinical knowledge and support team members.
    • Liaise professionally with clients, insurers, and other internal and external parties to provide an excellent service.
    • Undertake any other duties required, commensurate with the grade and level of authority of the post.
Requirements
  • 12 months clinical/hands-on experience, previous case management or vocational rehabilitation expertise.
  • Excellent written and verbal communication skills, good attention to detail, and time management skills.
  • Experienced and reliable use of Microsoft Office software, including Word, Excel, and PowerPoint.
  • Relevant clinical degree (Sports Therapy, Sports Rehabilitation, and Physiotherapy).
  • Current professional registration(s) of your relevant professional body, e.g., BASRaT or SST, HCPC (or able to quickly obtain membership).
What We Offer
  • Competitive, market-related salary.
  • 25 days of annual leave, plus bank holiday.
  • Company pension scheme with company contribution.
  • Health Cash Plan, with various levels of cover.
  • Working within a robust case management team staffed by multi-disciplinary professionals in a successful, growing company.
  • Company commitment to staff development and growth.
  • Home working and flexible working hour opportunities.
  • Travel expenses (client-related) fully covered.
  • Professional memberships sponsored after first year of service.