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Maintenance and Guest Experience Specialist

2 months ago

London, Greater London, United Kingdom Holmes Hotel London Full time

About the Role:

At Holmes Hotel London, we are seeking a skilled Maintenance and Guest Experience Specialist to join our team. As a key member of our maintenance team, you will be responsible for ensuring the overall maintenance of our hotel, including routine spot checks of equipment and promoting a helpful and professional image to guests and other team members.

Key Responsibilities:

  • Carry out routine maintenance tasks to ensure the hotel's facilities are in good working order.
  • Conduct spot checks of equipment to identify and report any issues or defects.
  • Provide excellent customer service to guests, responding promptly and helpfully to their requests.
  • Work collaboratively with other team members to ensure a smooth and efficient operation of the hotel.
  • Share our values: Confidence, Understanding, Playful, Curious, Elegant, Easy.

Requirements:

  • Previous experience as a Shift Engineer or Assistant Engineer in a hotel or similar setting.
  • Strong maintenance and repair skills, with the ability to work independently and as part of a team.
  • Excellent communication and customer service skills.
  • Able to work flexible hours, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work for a unique and innovative hotel brand.
  • A chance to develop your skills and career in a dynamic and supportive environment.