Customer Onboarding Coordinator
5 days ago
Job Summary
At TH Recruitment, we are seeking a highly organized and detail-oriented Customer Onboarding Coordinator to join our team. As a key member of our customer service team, you will play a pivotal role in ensuring our customers receive a fantastic service.
Key Responsibilities
- Collate all information for incoming project briefs from customers/internal stakeholders.
- Input new product briefs onto company systems and coordinate structural and artwork processes.
- Project manage new product briefs from sales to production.
- Ensure all steps of the process are completed in a timely manner, feeding back progress to customer/internal stakeholders via verbal and written format.
- Quotations sent to the relevant customers in a timely manner.
- Management of outstanding enquiries and closure of redundant configurations.
- Communicating to the Customer Service Department old materials to be made obsolete as new materials are raised.
- Working to customer launch dates, seek necessary structural/graphics approvals from the customer and manage the order and delivery of formes and stereos to sites.
Requirements
- Essential to have strong administrative/customer focused experience in a manufacturing or packaging environment.
- Ability and confidence to clearly communicate in written and verbal format with internal staff, customers and external suppliers.
- Highly motivated and flexible to deal with constantly changing demands with a fast-paced manufacturing environment.
- Competent user of Microsoft Office applications.
- Team player willing to drive other staff in delivering the customer's requirements.
What We Offer
- 33 days holiday (inclusive of bank holidays)
- Individual healthcare cash plan, including cash back on key medical costs, retail discount and 24/7 Employee Assistance services
- Ongoing training and development
- Pension scheme
- Company sick pay scheme
About TH Recruitment
TH Recruitment is a leading recruitment agency with a strong reputation for delivering exceptional customer service. Our team is passionate about helping businesses find the best talent to drive their success.
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