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Customer Experience Specialist
2 months ago
At TH Recruitment, we're proud to partner with forward-thinking companies like VPK to find exceptional talent. In this role, you'll play a crucial part in ensuring our clients receive a world-class service.
The Customer Onboarding Coordinator will be responsible for administering new customer orders, account setup, and overseeing first orders being successfully manufactured. This role is a vital part of our customer journey, and your meticulous approach will make a significant impact.
Key Responsibilities:
- Collate all necessary information for incoming project briefs from clients/internal stakeholders.
- Input new product briefs onto company systems and coordinate structural and artwork processes.
- Project manage new product briefs from sales to production, ensuring seamless execution.
- Communicate progress to clients/internal stakeholders via regular updates.
- Manage quotations and ensure timely delivery to clients.
- Oversee the management of outstanding enquiries and closure of redundant configurations.
- Coordinate with the Customer Service Department to ensure obsolete materials are updated.
- Work closely with clients to meet launch dates, seeking necessary approvals and managing order and delivery of formes and stereos.
