Customer Onboarding Coordinator

1 week ago


Kettering, Northamptonshire, United Kingdom TH Recruitment Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Onboarding Coordinator to join our team at TH Recruitment. As a key member of our customer journey team, you will play a pivotal role in ensuring our customers receive a fantastic service.

Key Responsibilities
  • Collate all information for incoming project briefs from customers/internal stakeholders.
  • Input new product briefs onto company systems and coordinate structural and artwork processes.
  • Project manage new product briefs from sales to production.
  • Ensure all steps of the process are completed in a timely manner, feeding back progress to customer/internal stakeholders via verbal and written format.
  • Quotations sent to the relevant customers in a timely manner.
  • Management of outstanding enquiries and closure of redundant configurations.
  • Communicating to the Customer Service Department old materials to be made obsolete as new materials are raised.
  • Working to customer launch dates, seek necessary structural/graphics approvals from the customer and manage the order and delivery of formes and stereos to sites.
Requirements
  • Essential to have strong administrative/customer focused experience in a manufacturing or packaging environment.
  • Ability and confidence to clearly communicate in written and verbal format with internal staff, customers and external suppliers.
  • Highly motivated and flexible to deal with constantly changing demands with a fast-paced manufacturing environment.
  • Competent user of Microsoft Office applications.
  • Team player willing to drive other staff in delivering the customer's requirements.
What We Offer
  • 33 days holiday (inclusive of bank holidays)
  • Individual healthcare cash plan, including cash back on key medical costs, retail discount and 24/7 Employee Assistance services
  • Ongoing training and development
  • Pension scheme
  • Company sick pay scheme


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