Retail Channel Manager

5 days ago


Clayton le Moors, Lancashire, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly motivated and experienced Retail Channel Manager to join our team at Frasers Group. As a key member of our retail operations team, you will be responsible for driving credit penetration and applications across our network of stores, online channels, and partners.

Key Responsibilities
  • Provide oversight of selling practices and culture across the FG stores network, online channel, and partners, ensuring compliance with regulatory requirements.
  • Build strong relationships with internal stakeholders, including Retail Operations, HR, L&D, and Stores, to gain support and endorsement of strategic objectives.
  • Develop and implement business requirements and training interventions to support the growth of Frasers Plus sales penetration, applications, and other business goals.
  • Monitor and evaluate performance metrics, including OKRs, to identify areas for improvement and drive enhancements in performance across all aspects of Frasers Plus initiatives.
  • Support ongoing pilots, trials, and tests to create new ways of working, reporting, and options to support stores.
Requirements
  • Leadership experience within a retail financial services sector.
  • Experience working within an operational field-based role.
  • Excellent motivational and presenting skills to drive performance of key metrics.
  • Experience influencing at a senior management level in a medium to large business.
  • Proven track record in driving retail financial services within a previous role.
  • Skills in team leadership and development to drive sales performance and improve profitability.
  • Excellent communication skills, both written and verbal.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
What We Offer

As a Retail Channel Manager at Frasers Group, you will have the opportunity to work with a dynamic and forward-thinking team, driving innovation and excellence in retail operations. We offer a competitive salary and benefits package, as well as a range of perks and rewards, including:

  • Frasers Champion - a peer-nominated scheme recognizing employees for their hard work and dedication.
  • Fearless 1000 - a bonus scheme rewarding top performers for embodying our core values and delivering exceptional performance.
  • Frasers Festival - an annual celebration for Head Office and Retail Staff, featuring a brand village, guest speakers, and entertainment.
  • CEO Sessions - quarterly opportunities for employees to connect with our CEO and leadership team.
  • Retail Reconnect - a program allowing employees to spend time in stores or the warehouse, gaining insights and bringing ideas back to the office.
  • Frasers Fit - a wellbeing program supporting physical, financial, and mental wellbeing, including free gym classes and discounted memberships.
  • Retail Trust - a charity providing 24-hour wellbeing support, counseling, and financial/legal support.


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