Account Manager

4 weeks ago

Edinburgh, Edinburgh, United Kingdom Joivy Full time
Account Manager

We are seeking a highly skilled Account Manager to join our team at Joivy. As an Account Manager, you will be responsible for leading and managing client relationships, portfolio, and properties, as well as market engagement in Edinburgh.

Key Responsibilities:
  • Personally handle client accounts, including monthly reporting and quarterly catch-ups
  • Build and maintain strong relationships with clients across the UK portfolio
  • Liaise with central departments, acting in the interests of clients
  • Understand client needs, anticipate challenges, and proactively address concerns to ensure overall success for your team and optimum client retention
  • Oversee the end of month accounting process
  • Develop and delivery regular client communications, for example newsletters
  • Delivering the 'soft side' of the relationship, for example client lunches, birthday and holiday gifts, or otherwise identifying when and how a relationship can be lubricated
Requirements:
  • Excellent project management and time management
  • Developed communications skills, empathy, active listening
  • In-depth knowledge on business sector and specifics on local market
  • Self-confidence and ability to delegate tasks
  • IT knowledge of internal software (Airtable, PMS, MS Office)
About Joivy:

We are a dynamic and collaborative team that values diversity, inclusion, equity, and belonging. We are committed to creating a work environment that is supportive, inclusive, and respectful of all individuals. If you are a motivated and results-driven individual who is passionate about delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria

By submitting your application, you confirm that you have read and agreed to our Candidate Privacy Policy, you can find here: https://cdn.dovevivo.it/assets/docs/careers/privacy_policy.pdf

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