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Quality Assurance Specialist
2 months ago
At John Charcol - Independent Mortgage Expertise, we are seeking a highly skilled Quality Assurance Officer/Manager to join our team. As a key member of our operations, you will play a crucial role in ensuring the highest standards of quality assurance are maintained throughout our activities.
Key Responsibilities:- Undertake FLoD adviser file monitoring activities as required by the role.
- Facilitate remedial activity on quality issues identified through effective feedback and monitoring of remedial actions to completion.
- Consistently meet file review standards within prescribed timescales required under the T&C policy.
- Sample testing in response to identified risks and quality concerns.
- Assist the Compliance Manager with monthly MI/data for timely board reporting.
- Generate best practice and provide feedback to the business to help improve file quality and record-keeping standards.
- Proactively develop and maintain a strong core Compliance knowledge and keep up to date with key regulatory changes.
- Minimum of 2 years' experience within a regulated or financial services environment.
- Knowledge of the regulatory environment in the UK, and in particular FCA.
- Good IT skills in a range of relevant applications (Word, PowerPoint, Excel).
- Option to work remotely or within the Southampton office.
- Flexibility to allow for a minimum of 1 office-based working day per month.
- Company events.
- Free parking.
- Life insurance.
- Private medical insurance.
