Customer Service Lead

4 weeks ago


Swindon, Swindon, United Kingdom Thermo Fisher Scientific Full time
Job Title: Lead Customer Service

At Thermo Fisher Scientific, we are seeking a highly organized and detail-oriented Lead Customer Service professional to join our team. As a key member of our customer-facing team, you will be responsible for coordinating documentation, creating, issuing, and managing Sales and Purchase Orders.

Key Responsibilities:
  • Interpret client contracts to ensure accurate Sales Order setup, reviewing customer PO accuracy, demand forecasting, customer contract conditions, special VAT handling requirements, and shipping terms.
  • Check and approve invoicing prior to processing and provide support for financial audits.
  • Complete weekly and monthly revenue reconciliations and participate in budgeting and forecasting processes.
  • Review and resolve invoice queries and anomalies to support Accounts Receivable cash collections.
  • Manage SAP Master Data, including materials and pricing.
Requirements:
  • Excellent written and numeracy skills.
  • Able to work independently with an ability to prioritize multiple tasks.
  • Proficient in English language (both oral and written).
  • Good inter-personnel and communication skills (both oral and written).
  • Capable of working across geographical demographics and cultures.
  • Very good knowledge of Microsoft suite (in particular Excel).
Desirable Skills:
  • Working knowledge of SAP.

We are a team of 100,000+ colleagues who share a common set of values - Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need. If you are passionate about making a difference, join us at Thermo Fisher Scientific and start your story today.



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