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Technical Operations Manager
2 months ago
About the Role
We are seeking a highly skilled Technical Operations Executive to join our team at ASM Global. As the go-to person for everything related to the daily operations and logistics of our F&B business systems, you will be at the heart of the action.
Your Mission
Your mission is to keep things running smoothly, ensuring our systems are reliable, efficient, and perfectly tuned to meet business needs. Your work will directly fuel the growth of F&B revenue across our vibrant CGC and ASM Global UK venues.
Key Responsibilities
- Manage UK asset logistics and technology.
- Lead onsite technical support and coordinate the Technical Operations Team with the Business Systems Executive.
- Implement and enforce best practices to achieve operational excellence.
- Develop and oversee a troubleshooting framework for F&B technology.
- Coordinate the ASM Global EPOS system to ensure seamless business operations.
- Support innovation and mobilization projects in collaboration with the Commercial Procurement Director EU.
- Drive the technology roadmap with F&B partners, focusing on development, testing, and cashless venue advancement.
Requirements
- A strong IT technical or engineering background.
- Experience with EPOS, PSP, e-commerce, SaaS, and IT infrastructure.
- Knowledge of training operational end users using the train-the-trainer model.
- Experience coordinating event day teams in the hospitality industry.
- A self-starter attitude with exceptional coordination skills.
- Excellent communication and stakeholder engagement abilities.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a leading entertainment company.
- A dynamic and supportive work environment.
- The chance to develop your skills and career.
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please submit your application.
