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Optical Express Advisor

2 months ago

St Albans, Hertfordshire, United Kingdom Optical Express Group Full time
Job Title – Patient Advisor

Location – St Albans

Hours – Full time, 40 hours per week

Salary – £24,000, bonus & benefits, full training will be given

At Optical Express, we're committed to delivering exceptional patient care and outstanding clinical outcomes. Our team works together to strive for excellence, supporting each other and respecting our differences.

We're passionate about making a positive impact on our local communities through charitable and environmental projects. As a Patient Advisor, you'll play a vital role in our mission to provide world-class customer service.

As an employee, you can benefit from:

  • An industry-leading salary plus excellent bonus potential
  • State-of-the-art, modern working environments
  • 29 days' annual leave
  • Free Laser Eye Surgery and Intraocular Lens Surgery
  • Free eye tests
  • Discounted prescription eye wear and sunglasses
  • Generous Optical Express friends and family discount scheme
  • Ongoing training and development opportunities
  • Pension scheme

Your day-to-day responsibilities will include:

  • Building strong relationships with our patients
  • Performing diagnostic eye scans (full training will be provided)
  • Confidently relaying patient information to the optometrist to ensure a smooth patient journey
  • Maintaining accurate and up-to-date patient records
  • Arranging affordable finance options to suit each individual patient
  • Scheduling patients' consultations and surgeries with our optometrists and surgeons

To succeed in this role, you'll need:

  • Excellent written and verbal communication skills
  • Strong negotiation skills
  • Self-motivation to work with and without supervision
  • Strong organisational skills
  • Commercial awareness while providing world-class customer service

If you're passionate about delivering exceptional patient care and have the skills and attributes we're looking for, we'd love to hear from you.