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2nd/3rd Line Technical Support Specialist

2 months ago

Portsmouth, Portsmouth, United Kingdom ISR Recruitment Full time £32,000

Job Summary:

ISR Recruitment is seeking a skilled 2nd/3rd Line Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing expert technical support and guidance to our service desk and customers.

Key Responsibilities:

  • Provide technical support and guidance to the service desk and customers via various communication channels.
  • Assist customers with hardware and software problems, including installation, diagnosis, repair, maintenance, and upgrade of software and hardware.
  • Ensure optimal performance of all software and hardware, including PCs, terminals, and printers.
  • Collaborate with the service desk to resolve customer issues and improve overall customer satisfaction.
  • Stay up-to-date with the latest technology trends and advancements in the retail sector.

Requirements:

  • Minimum of 3 years' experience in an IT support role.
  • Understanding of Server/Client setups.
  • Understanding of TCP/IP Networking principles for troubleshooting purposes.
  • Experience of Microsoft SQL Server.
  • Experience of all Windows Operating Systems.
  • Experience of Microsoft Services and Web Services.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.