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Customer Service Representative

2 months ago

Wellington, United Kingdom Synertec Full time

About Synertec

Synertec is a leading provider of electronic and paper document distribution services to the Public and Commercial Sectors. We strive to be the supplier of choice for patient and customer communication management, serving the NHS, Local Government, and a wide range of Commercial organisations.

Our Mission

We aim to deliver an excellent and on-brand customer experience through our pro-active customer management. Our innovative use of communication technology makes a real difference to patients, citizens, and businesses.

About the Role

We are seeking a Customer Service Advisor to join our dynamic team. As a Customer Service Advisor, you will be customer-focused and collaborative, with a logical mindset and the ability to learn a variety of technological systems. You will work closely with other teams, both through the business and with external customers.

Key Responsibilities

  • Provide exceptional customer service and support to our clients
  • Work closely with other teams to resolve customer queries and issues
  • Learn and adapt to new technological systems and processes
  • Build long-term relationships with our account base
  • Prioritize tasks effectively and manage multiple projects simultaneously

What We Offer

  • 25 days holiday, rising to 30, plus Bank Holidays
  • Generous Company Pension Scheme, featuring an impressive 8% employer contribution
  • Benefits Portal and Employee Assistance Program, designed to enhance your overall well-being
  • Flexible Weekly Wellbeing Time to prioritize your mental and physical health

Our Commitments

Synertec is committed to engaging a diverse workforce and encourages applications from all social backgrounds, genders, and neurodiversities. We are dedicated to supporting the mental health and wellbeing of our employees, having proudly signed Minds Mental Health at Work Commitment.