Client Experience Manager

1 week ago


Stirling, Stirling, United Kingdom Diligenta Full time

About Diligenta

Diligenta is a leading provider of life and pensions administration services, dedicated to delivering exceptional customer experiences.

Job Summary

We are seeking a skilled and compassionate individual to join our team as a Complaint Handler. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.

Key Responsibilities

  • Resolve customer complaints and queries through effective communication and problem-solving skills
  • Work closely with customers to understand their concerns and provide personalized solutions
  • Collaborate with internal teams to ensure seamless resolution of customer issues
  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty

Requirements

  • Financial services or complaint handling experience is required
  • Strong passion for helping people and delivering exceptional customer service
  • Investigatory skills and/or customer journey experience is an advantage
  • Good basic knowledge of Microsoft Office and computer competency is essential

What We Offer

  • Competitive salary of £25,000 per year
  • 37.5 hours per week, Monday to Friday, with no evening or weekend work
  • Hybrid working arrangement available once fully trained and accredited
  • Free on-site parking and regular bus services to and from the office
  • Access to contributory pension scheme, employee wellbeing and assistance support programmes


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