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Director of Sales Operations and Innovation Specialist
2 months ago
At Moody's, we strive to create an inclusive environment where everyone feels welcome to be who they are with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.
The Director of Sales Operations & Innovation is a high-impact leadership role responsible for driving the Moody's sales enablement initiatives and embedding strategic use of technologies, including generative AI, to revolutionize sales processes and strategies. This leader will architect, implement, and oversee programs that increase sales team productivity, effectiveness, and agility in a rapidly evolving market landscape.
Key Responsibilities:
- Strategic Leadership & Vision: Partner with key stakeholders in the Moody's organization as well as global sales leadership to build and execute a comprehensive sales technology strategy and governance program that aligns with the company's long-term goals, focusing on scalability, efficiency, and innovation.
- Sales Process Optimization: Continuously assess and optimize the sales and sales operations processes to ensure maximum efficiency and effectiveness, incorporating best practices and innovative solutions.
- Sales Technology Evolution: Drive the adoption and optimization of CRM and sales technology solutions across the sales organization, ensuring data quality, accuracy, and consistency.
- Generative AI Integration: Lead the strategic integration of generative AI tools to automate and enhance sales operations, content creation, and personalized customer engagement.
- Advanced Sales Training & Development: Spearhead advanced training programs that equip the sales team with the skills needed to effectively utilize new technologies, methodologies, and strategies.
- Performance Metrics & Analytics: Define and track key performance indicators (KPIs) to assess the effectiveness of sales enablement initiatives and technology integrations.
Qualifications:
- Master's degree in Business, Marketing, Technology, or related field; MBA preferred.
- 10+ years of progressive experience in Sales Operations, Revenue Operations, Sales Enablement, or closely related field, with at least 5 years in a management role.
- Proven track record of successfully implementing Sales Operations & Enablement strategies.
- Demonstrated experience in integrating technology solutions, including generative AI, into sales processes.
- Exceptional leadership qualities with the ability to inspire, motivate, and drive results across diverse teams.
- Strong analytical skills with experience in leveraging data to inform strategic decisions.
- Excellent communication and stakeholder management skills.
- Expertise in Salesforce governance and administration.
