Technical Support Specialist

3 weeks ago


Bournemouth, Bournemouth, United Kingdom CV-Library Full time
Technical Services Engineer

We are seeking a skilled Technical Services Engineer to join our team at CV-Library. As a Technical Services Engineer, you will be responsible for providing technical support to our customers, troubleshooting and resolving issues with our nurse call systems, and performing product repairs and upgrades.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and remote access
  • Troubleshoot and resolve issues with nurse call systems
  • Perform product repairs and upgrades
  • Assist with implementation and maintenance of hardware, software, and peripherals
  • Configure nurse call systems and products efficiently and accurately
Requirements:
  • Previous experience working with IT on a helpdesk
  • Strong problem-solving skills and hands-on IT experience with remote troubleshooting tools and automation programs
  • Ability to work alone and in teams with clear communication and accurate reporting
  • Strong people skills and empathy, with a helpdesk service ethos
About Us:

Courtney Thorne is a leading technology and service provider across the care home sector and the NHS, delivering exceptional service supporting our bespoke designed wireless IT based nurse call systems. We are committed to giving a high-quality service, from initial consultation and installation to ongoing customer service.

Our team of engineers undergo comprehensive training at our Technical Assistance Centre and ongoing refreshers to stay up to date. We provide live data into the hands of decision makers to aid them in monitoring and improving patient/resident safety and staff activity, while also being a crucial audit tool.



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