Sales Support Coordinator

2 weeks ago


Queens Park, United Kingdom TMRG Full time
About the Role

We are seeking a highly organized and detail-oriented Sales Administrator to join our team at TMRG. As a Sales Administrator, you will play a crucial role in ensuring the smooth operation of our sales process, from initial order to dispatch and aftersales support.

Key Responsibilities
  • Liaise with our 3PL partners to ensure orders are sent on time and in full (OTIF).
  • Work closely with our warehouse team to address any issues prior to shipping.
  • Manage the process from initial order to dispatch and aftersales support.
  • Process UK e-commerce and retailer orders accurately onto our system.
  • Deal with stock issues, back orders, and work closely with our supply chain team.
  • Handle customer invoicing, CRM management, and credit refunds.
  • Build strong relationships with our retail partners.
Requirements
  • Sales order processing experience, ideally within the FMCG or Beauty industry.
  • Knowledge of export documentation.
  • Understanding of the supply chain and the end-to-end cycle.
  • Ability to build lasting relationships and go above and beyond for customers.
  • Proficient in Excel, PowerPoint, and Word.
About Us

TMRG is a successful, founder-led business that specializes in creating high-quality products for the beauty and gifting markets. Our products are sold in multiple major retailers and boutique stores, and we ship to 35 countries around the world. We are committed to being vegan and cruelty-free in all our practices.

We offer a hybrid working arrangement, with two days of remote work per week. Our benefits package includes 23 days of holiday, plus bank holidays, increasing after two years of service. We also offer access to life insurance and health benefits after probation. Additionally, you will receive a discount on our products and vouchers.



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