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Housing Operations Manager
1 month ago
We are seeking an experienced Housing Operations Manager to join our team in East Kent. As a key member of our Neighbourhood Services team, you will be responsible for managing landlord services to all customers and tenure types across a business area.
Key Responsibilities:- Leading and managing Neighbourhood Services Managers within a business area, fostering a strong performance culture.
- Managing complex housing management issues and to identify and implement improvements in resident services based on customer feedback and the clients corporate strategy.
- Ensuring compliance by the Neighbourhood team with statutory and regulatory requirements.
- Working cross-functionally to ensure new housing developments meet the needs of both the organisation and of our customers.
- Representing our client on key resident management companies, influencing budget and contractual decision making for the benefit of their residents.
- A good standard of education, with excellent verbal, written and numerical skills.
- A thorough understanding of Landlord, Leasehold and Tenant legislation and best practice in the field, in relation to all tenure types.
- An understanding of Welfare Benefits, particularly Housing Benefits.
- Knowledge of occasions that require liaison with Social Services (e.g. child protection, domestic violence).
- A competitive salary and benefits package.
- The opportunity to work with a leading housing association in East Kent.
- A supportive and collaborative team environment.
