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Head of Business and Performance

2 months ago

Loughborough, Leicestershire, United Kingdom Inchcape UK Full time
Head of Business Opportunity

We are seeking a highly experienced and driven Head of Business to lead our prestigious Mercedes Benz site in Loughborough. As a key member of our leadership team, you will be responsible for maximising the centre's full potential on all revenue streams, delivering exceptional customer experiences, and building strong OEM relationships.

Key Responsibilities:
  1. Develop and implement a strategy to increase revenue and profit in all areas of the business, aligned with our growth plan.
  2. Ensure all management and employees are committed to customer satisfaction and process excellence.
  3. Manage the site's cash flow, stocks, and assets to achieve a satisfactory return on investment.
  4. Formulate retailer policies in compliance with legal and brand partner standards, establishing an efficient risk assessment and audit plan.
  5. Lead your team through demonstrating key behaviours, holding them accountable to our company values, and incorporating impactful monthly reviews, team briefs, and performance management practices.
Requirements:
  1. Proven experience in a similar role, preferably with a prestigious brand.
  2. Strong leadership capability, able to communicate a vision and gain buy-in and commitment from the team.
  3. Passion for the customer, with a focus on delivering an unforgettable experience.
  4. Curiosity, with an interest in innovations in the external market and competitor landscape.
  5. A commercial mindset, with an entrepreneurial spirit, owning and influencing your P&L.
  6. The ability to engage and build rapport with individuals at all levels, influencing others.
  7. A modern outlook, keeping up to date with modern technology and changing consumer expectations.
  8. Possession of a full EU driving licence.
About Us:

We are Group 1 Automotive, a leading partner in the UK for Mercedes-Benz, Volkswagen, and Audi, and second largest for BMW & MINI. We are home to over 7,000 colleagues who are dedicated to providing exceptional customer services. We offer fantastic career opportunities, comprehensive training, competitive pay and benefits, and full support personally and professionally.