Service Administrator

2 hours ago


Littlehampton, West Sussex, United Kingdom Stericycle Full time
About Us

Stericycle is a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. With over 30 years of experience, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas.

Job Purpose

The Service Administrator will provide high-level professional administrative support to the transport and site operations in relation to Steriworks system maintenance. This role will be responsible for the maintenance and development of the Steriworks system, including hazardous waste note monitoring, data entry, account reconciliation, customer liaison, and management reporting.

Key Responsibilities
  • Update and maintain daily data entry forms, including KPIs, Route Logs, and EA Quarterly Returns.
  • Check and balance driver paperwork, including consignment notes and route sheets, to ensure information is correct for billing purposes.
  • Check and balance 3rd party customer consignment notes to ensure information is correct for billing purposes.
  • Perform month-end account reconciliation to ensure all routes and paperwork have been checked and balanced.
  • Print and issue relevant paperwork required for drivers to carry out daily routes.
  • Update and maintain administrative functions of the Steriworks system.
  • Respond to Salesforce cases, investigating or inquiring, and forwarding to relevant personnel or departments.
  • Provide customer service, responding to enquiries by phone, fax, email, or letter in a timely fashion.
  • Liaise with other sites, departments, and account managers to provide information regarding customers and accounts.
Requirements
  • Excellent organisational skills and attention to detail.
  • Good communication skills with team members and customers.
  • Good administrative skills, including typing and coordination of systems.
  • Ability to work without supervision and manage time effectively.
  • Good knowledge of information technology, especially Microsoft Office and Steripoint.
  • Self-motivated, reliable, and enthusiastic.
  • A team player, able to work effectively under pressure and looking for a challenge.
Benefits
  • Contributory Pension Scheme.
  • Life Insurance.
  • Cycle to Work Scheme.
  • Access to SteriCares, our employee support fund.
  • Stericycle University - Our online library of self-development and learning.
  • Annual performance-related pay review.
  • Referral Scheme - Earn by introducing people in your network to the Stericycle family.
  • Flu voucher.
  • Eye Test voucher.


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