Service Administrator

1 day ago


Littlehampton, West Sussex, United Kingdom Stericycle Full time
About the Role

Stericycle is seeking a highly organized and detail-oriented Service Administrator to provide administrative support to our transport and site operations teams. As a key member of our team, you will be responsible for maintaining and developing our Steriworks system, ensuring accurate data entry, account reconciliation, and customer liaison.

Key Responsibilities
  • Update and maintain daily data entry forms, including KPIs, Route Logs, and EA Quarterly Returns.
  • Check and balance driver paperwork, including consignment notes and route sheets, to ensure accuracy for billing purposes.
  • Perform month-end account reconciliation, ensuring all routes and paperwork have been checked and balanced.
  • Print and issue relevant paperwork for drivers to carry out daily routes.
  • Respond to Salesforce cases, investigating and forwarding inquiries to relevant personnel.
  • Provide excellent customer service, responding to external and internal customer inquiries in a timely manner.
  • Send HWCN documents to Cleardata for scanning on a monthly basis.
Requirements
  • Excellent organizational skills and attention to detail.
  • Good communication skills, with the ability to work effectively with team members and customers.
  • Good administrative skills, including typing and coordination of systems.
  • Ability to work independently and manage time effectively.
  • Good knowledge of information technology, particularly Microsoft Office and Steripoint.
What We Offer
  • Contributory Pension Scheme.
  • Life Insurance.
  • Cycle to Work Scheme.
  • Access to SteriCares, our employee support fund.
  • Stericycle University, our online library of self-development and learning.
  • Annual performance-related pay review.
  • Referral Scheme.
  • Flu voucher.
  • Eye Test voucher.


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