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Customer Service Representative

2 months ago


Chertsey, Surrey, United Kingdom Merlin Entertainments Full time
Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our team at our central Gateway Contact Centre in Chertsey, Surrey.

About the Role

This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and support to our customers.

As a Customer Service Advisor, you will be responsible for handling customer inquiries, resolving issues, and providing solutions that meet their needs.

You will work closely with our team to achieve individual and team targets, and contribute to a positive and supportive team culture.

Key Responsibilities
  • Provide exceptional customer service and support via phone, email, and other channels
  • Resolve customer complaints and issues in a timely and professional manner
  • Work collaboratively with the team to achieve sales and service targets
  • Stay up-to-date with product knowledge and company information to provide accurate and helpful responses
  • Contribute to a positive and supportive team culture
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth.

After your probationary period, you may be eligible for hybrid working arrangements, allowing you to balance your work and personal life.

We are committed to providing a supportive and inclusive work environment, where you can thrive and reach your full potential.