Change Delivery Coordinator

1 day ago

Leicester, Leicester, United Kingdom Hastings Direct Full time
About the Role

We are seeking a highly skilled Change Delivery Coordinator to join our team at Hastings Direct. As a key member of our Operations team, you will play a critical role in supporting the successful delivery of change projects across our Home Claims department.

Key Responsibilities
  • Support the Operations Delivery Managers in implementing a portfolio of change projects, ensuring that great ideas are translated into credible plans that benefit customers, colleagues, and the company.
  • Apply a whole systems thinking approach to ensure that each change considers processes across the customer journey and is implemented well, with lasting results.
  • Ensure that processes within each change are documented, controls are in place to reduce the risk of error, and key performance reporting enables project benefits to be tracked well.
  • Coordinate change across several areas, including IT systems, processes, and customer communications.
  • Support the Operations Delivery Manager and Head of Home Claims in defining a common approach to change delivery in Home Claims and supporting the budget process for each project, ensuring business cases are robust and the change is delivered on time within agreed spend.
Requirements
  • A track record of supporting and delivering multiple projects successfully, including changes across various operational areas.
  • A real passion for improvements and making things better for both colleagues and customers.
  • Good knowledge/awareness of Operational & Risk Management principles and practices and someone who thrives in a matrix organisation by inspiring others.
What We Offer
  • An attractive salary based on experience, with pay reviews completed each year.
  • A flexible and hybrid working approach, with the option to work from home and in the office.
  • A competitive bonus scheme, with an annual 4Cs performance bonus paid in March.
  • A range of wellbeing benefits, including a healthcare cash plan, life assurance cover, and income protection.
  • Access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, and more.
About Hastings Direct

We are a digital insurance provider with ambitious plans to become the best and biggest in the UK market. We pride ourselves on our 4Cs culture, which focuses on getting it right for our colleagues, customers, company, and community. We are committed to delivering good outcomes for every customer, helping us to grow the company profitably and sustainably, and allowing us to invest in the communities we serve.

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