Community Support Specialist
3 weeks ago
Über uns
Thinkproject ist ein führender Anbieter von Softwarelösungen für die Bauindustrie. Mit unseren Produkten ermöglichen wir unseren Kunden, ihre Projekte effizienter, sicherer und nachhaltiger zu gestalten.
Deine Rolle
Als Community Support Specialist bist du der Hauptansprechpartner für unsere Kunden und bietest ihnen technischen Support, Fehlersuche und Problemlösung. Du bist Teil unseres agilen Entwicklungsteams und arbeitest eng mit den Lieferteams zusammen, um Systemfehler zu untersuchen und zu beheben.
Deine Aufgaben
- Technischer Support
Wir erwarten von dir, dass du unseren Kunden prompten und effektiven technischen Support über verschiedene Kanäle anbietest. Du bist der erste Ansprechpartner für unsere Kunden und musst ihre Anfragen schnell und effektiv bearbeiten.
ProduktkenntnisseWir erwarten von dir, dass du ein tiefes Verständnis der Thinkproject-Produkte und ihrer Funktionen hast, um den Anwendern Unterstützung und Anleitung auf Expertenebene zu bieten.
ProblemlösungWir erwarten von dir, dass du Kundenanfragen, technische Probleme und komplexe Probleme bei Bedarf an höhere Support-Ebenen weiterleitest.
ZusammenarbeitWir erwarten von dir, dass du eng mit den Lieferteams zusammenarbeitest, um gemeldete Systemfehler zu untersuchen und zu beheben und so einen reibungslosen Ablauf für die Benutzer zu gewährleisten.
MaterialienWir erwarten von dir, dass du umfassende Hilfe- und Supportmaterialien erstellst und pflegst, einschließlich Wikis, Wissensdatenbanken und Benutzerhandbüchern nach den Grundsätzen des Content Managers.
SchulungenWir erwarten von dir, dass du Schulungen für Benutzer in Form von Webinaren durchführst, um sicherzustellen, dass die Benutzer über die erforderlichen Kenntnisse und Fähigkeiten verfügen, um die Produkte effektiv zu nutzen.
KommunikationWir erwarten von dir, dass du als Bindeglied zwischen dem Support-Team und anderen Abteilungen fungierst und für eine nahtlose Kommunikation und eine effiziente Problemlösung sorgst.
VerbesserungWir erwarten von dir, dass du zu Initiativen zur kontinuierlichen Verbesserung beiträgst, indem du Feedback und Erkenntnisse auf der Grundlage von Kundeninteraktionen bereitstellst.
Was wir anbieten
Health Days | Lunch 'n' Learn Sessions | Women's Network | LGBTQIA+ Network | Demo Days | Coffee Chat Roulette | Ideas Portal | Free English Lessons | Thinkproject Academy | Social Events | Volunteering Activities | Open Forum with Leadership Team (Tp Café) | Hybrid working | Unlimited learning
Mitarbeiterzufriedenheit steht bei uns an oberster Stelle. Unsere Mitarbeiter*innen machen Thinkproject zu dem was es heute ist. Wir schätzen eine Arbeitsatmosphäre, bei der jeder die Möglichkeit hat, unsere Unternehmenskultur durch offenes Feedback und Respekt mitzugestalten. Wir sind davon überzeugt, dass eine zeitgemäße Flexibilität und ein vielseitiges Benefitprogramm Erfolgsfaktoren für unser Business sind.
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