Head of Customer Service Operations

5 hours ago


Bishop's Stortford, Hertfordshire, United Kingdom Adecco Full time
Job Title: Head of Customer Services

Our client, a leading FMCG brand, is seeking a dynamic Head of Customer Services to lead their customer service operations. The successful candidate will be responsible for overseeing and managing the customer service team, ensuring exceptional service and support to clients.

Key Responsibilities:
  • Lead and manage the customer service team to deliver outstanding service across all customer touchpoints.
  • Develop and maintain strong relationships with national accounts, ensuring their unique needs are met and driving continuous improvement in service delivery.
  • Oversee the implementation and optimisation of CRM systems and ERP software, ensuring seamless integration with customer service processes and operations.

Company Overview: Our client is a leading FMCG brand specialising in the production and distribution of arts and entertainment ware across the UK and Europe. With a commitment to quality, innovation, and customer satisfaction, they cater to a diverse range of B2B clients, from small retailers to large national accounts.

Role Overview: As the Head of Customer Services, you will be responsible for ensuring that all customer interactions are handled efficiently and professionally. We are seeking a strategic leader with a proven track record of managing relationships with national accounts in the UK and Europe.



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