Head of Customer Services Director

2 weeks ago


Bishop's Stortford, Hertfordshire, United Kingdom Adecco Full time
{"title": "Head of Customer Services", "company": "Adecco", "description": "Job Summary

We are seeking a strategic leader to oversee and manage our customer service team, ensuring exceptional service and support to our clients. As the Head of Customer Services, you will be responsible for leading a high-performing team, developing strong relationships with national accounts, and implementing process improvements to enhance efficiency and effectiveness.

Key Responsibilities
  • Lead and manage the customer service team to deliver outstanding service across all customer touchpoints.
  • Develop and maintain strong relationships with national accounts, ensuring their unique needs are met and driving continuous improvement in service delivery.
  • Oversee the implementation and optimisation of CRM systems and ERP software, ensuring seamless integration with customer service processes and operations.
  • Mentor and develop a high-performing customer service team, fostering a culture of excellence, accountability, and continuous improvement.
  • Identify and implement process improvements to enhance the efficiency and effectiveness of the customer service function, reducing response times and increasing customer satisfaction.
  • Set and monitor key performance indicators (KPIs) for the customer service team, providing regular reports to senior management on service levels and customer feedback.
Requirements
  • Minimum of 5 years of experience in customer services, with at least 3 years in a leadership role. Experience in the FMCG sector is highly desirable.
  • Experience working with national accounts in the UK and Europe, with a strong understanding of their specific needs and expectations.
  • Proven experience in CRM management and ERP implementation is desirable.
  • Strong leadership and team management skills, with the ability to motivate and inspire a team.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with customers, team members, and senior management.
  • Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
What We Offer
  • Competitive salary
  • 22 holidays per annum + bank holidays
  • Private Health Insurance
  • Opportunity to work in a dynamic and growing company
  • Professional development and training opportunities
", "lang_code": "en-US"}

  • Bishop's Stortford, Hertfordshire, United Kingdom Adecco Full time

    Head of Customer ServicesOur client, a leading FMCG brand, is seeking a strategic leader to oversee and manage their customer service operations. As the Head of Customer Services, you will be responsible for ensuring that all customer interactions are handled efficiently and professionally.Key Responsibilities:Lead and manage the customer service team to...


  • Bishop's Stortford, Hertfordshire, United Kingdom Adecco Full time

    Head of Customer ServicesOur client, a leading FMCG brand, is seeking a strategic leader to oversee and manage their customer service operations. As the Head of Customer Services, you will be responsible for ensuring that all customer interactions are handled efficiently and professionally.Key Responsibilities:Lead and manage the customer service team to...


  • Bishop's Stortford, Hertfordshire, United Kingdom Adecco UK LTD Full time

    {"title": "Head of Customer Services", "company_overview": "Our client is a leading FMCG brand that specializes in the production and distribution of arts and entertainment ware across the UK and Europe. With a commitment to quality, innovation, and customer satisfaction, they cater to a diverse range of B2B clients, from small retailers to large national...


  • Bishop's Stortford, Hertfordshire, United Kingdom Adecco UK LTD Full time

    {"title": "Head of Customer Services", "company_overview": "Our client is a leading FMCG brand that specializes in the production and distribution of arts and entertainment ware across the UK and Europe. With a commitment to quality, innovation, and customer satisfaction, they cater to a diverse range of B2B clients, from small retailers to large national...


  • Bishop's Stortford, Hertfordshire, United Kingdom Adecco Full time

    {"h3": "Head of Customer Services", "p": "Our client is a leading FMCG brand with a commitment to quality, innovation, and customer satisfaction. They cater to a diverse range of B2B clients, from small retailers to large national accounts. As they continue to expand, they seek a dynamic leader to oversee and manage their customer service operations,...


  • Bishop's Stortford, Hertfordshire, United Kingdom Adecco Full time

    {"h3": "Head of Customer Services", "p": "Our client is a leading FMCG brand with a commitment to quality, innovation, and customer satisfaction. They cater to a diverse range of B2B clients, from small retailers to large national accounts. As they continue to expand, they seek a dynamic leader to oversee and manage their customer service operations,...


  • Bishop's Stortford, Hertfordshire, United Kingdom Adecco Full time

    Job Title: Head of Customer Services ManagerJob Summary:Adecco is seeking a strategic leader to join their team as a Head of Customer Services Manager. As a key member of the organization, you will be responsible for overseeing and managing the customer service team, ensuring that all customer interactions are handled efficiently and professionally.Key...


  • Bishop's Stortford, Hertfordshire, United Kingdom Adecco Full time

    Job Title: Head of Customer Services ManagerJob Summary:Adecco is seeking a strategic leader to join their team as a Head of Customer Services Manager. As a key member of the organization, you will be responsible for overseeing and managing the customer service team, ensuring that all customer interactions are handled efficiently and professionally.Key...

  • Kitchen Team Member

    4 weeks ago


    Bishop's Stortford, Hertfordshire, United Kingdom Dogs Head Full time

    Job Opportunity at Dogs HeadWe are seeking a skilled and enthusiastic Kitchen Assistant to join our team at Dogs Head, a successful family-run business in the hospitality industry.About the RoleAs a Kitchen Assistant, you will play a vital role in ensuring the smooth operation of our kitchen, working closely with our experienced chefs to deliver high-quality...


  • Bishop's Stortford, Hertfordshire, United Kingdom COREcruitment Ltd Full time

    Job Title: Director of Community ServicesJob Type: Full-timeCompany: COREcruitment LtdAbout the Role:We are seeking a highly motivated and experienced Director of Community Services to join our team. As a key member of our organization, you will be responsible for developing and implementing community programs that promote social cohesion and economic...


  • Bishop's Stortford, Hertfordshire, United Kingdom COREcruitment Ltd Full time

    Job Title: Director of Community ServicesJob Type: Full-timeCompany: COREcruitment LtdAbout the Role:We are seeking a highly motivated and experienced Director of Community Services to join our team. As a key member of our organization, you will be responsible for developing and implementing community programs that promote social cohesion and economic...

  • Culinary Specialist

    1 month ago


    Bishop's Stortford, Hertfordshire, United Kingdom Dogs Head Full time

    Culinary Specialist Dogs Head is seeking a dedicated Culinary Specialist to elevate our dining experience. If you aspire to develop your career within a well-established, family-owned establishment where guest satisfaction and quality are our top priorities, we invite you to consider this opportunity. We pride ourselves on nurturing home-grown talent...


  • Bishop's Stortford, Hertfordshire, United Kingdom The Dove Partnership Full time

    Customer Service Co-OrdinatorWe are seeking a highly skilled and motivated Customer Service Co-Ordinator to join our team at The Dove Partnership.Key Responsibilities:Handle customer enquiries via telephone and email in a professional and courteous manner.Provide excellent customer service, ensuring that all customer interactions are positive and...


  • Bishop's Stortford, Hertfordshire, United Kingdom The Dove Partnership Full time

    Customer Service Co-OrdinatorWe are seeking a highly skilled and motivated Customer Service Co-Ordinator to join our team at The Dove Partnership.Key Responsibilities:Handle customer enquiries via telephone and email in a professional and courteous manner.Provide excellent customer service, ensuring that all customer interactions are positive and...


  • Bishop's Stortford, Hertfordshire, United Kingdom Newman Office Personnel Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional service to our clients in the services sector. The ideal candidate will have strong communication skills and the ability to analyze customer needs effectively.Key Responsibilities:Respond promptly to customer inquiries via phone and emailHandle and...


  • Bishop's Stortford, Hertfordshire, United Kingdom Newman Office Personnel Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional service to our clients in the services sector. The ideal candidate will have strong communication skills and the ability to analyze customer needs effectively.Key Responsibilities:Respond promptly to customer inquiries via phone and emailHandle and...


  • Bishop's Stortford, Hertfordshire, United Kingdom Newman Office Personnel Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional service to our clients in the services sector.Key Responsibilities:Respond promptly to customer inquiries via phone and emailHandle and resolve customer complaints in a professional mannerProcess customer orders and requestsProvide accurate...


  • Bishop's Stortford, Hertfordshire, United Kingdom Newman Office Personnel Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to provide exceptional service to our clients in the services sector.Key Responsibilities:Respond promptly to customer inquiries via phone and emailHandle and resolve customer complaints in a professional mannerProcess customer orders and requestsProvide accurate...


  • Bishop's Stortford, Hertfordshire, United Kingdom The Dove Partnership Full time

    Customer Service Co-OrdinatorWe are seeking a highly skilled and motivated Customer Service Co-Ordinator to join our team at The Dove Partnership.Key Responsibilities:Handle customer enquiries via telephone and email in a professional and courteous manner.Provide excellent customer service by being thorough and clear in all communication.Manage order entry...


  • Bishop's Stortford, Hertfordshire, United Kingdom The Dove Partnership Full time

    Customer Service Co-OrdinatorWe are seeking a highly skilled and motivated Customer Service Co-Ordinator to join our team at The Dove Partnership.Key Responsibilities:Handle customer enquiries via telephone and email in a professional and courteous manner.Provide excellent customer service by being thorough and clear in all communication.Manage order entry...