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IT Helpdesk Support Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Head Resourcing Ltd Full time
Job Overview

IT Helpdesk Support Specialist - Contract Position

Initial Duration: 3 months

Location: Hybrid Work Model

Sector: Public Sector

Compensation: £150-£175 per day (Inside IR35 - through an Umbrella Company)

A Public Sector Client based in Glasgow is seeking an IT Helpdesk Support Specialist to join their team on a contract basis for an initial period of 3 months.

This role involves providing support to over 3000 users, and requires a candidate who is available immediately or at short notice. The ideal candidate should possess the following qualifications and experience:

Essential Skills & Experience:

  • Prior experience in a similar IT Helpdesk or 1st Line Support role
  • Comprehensive technical knowledge of Windows systems, printers, and preferably ServiceNow for ticket management
  • Strong problem-solving abilities and troubleshooting skills, along with exceptional customer service capabilities
  • Experience working within a Public Sector environment is advantageous, though not mandatory
  • Outstanding communication skills are essential

If you are currently available and seeking new contract opportunities, we encourage you to consider this role.

Head Resourcing is dedicated to fostering an inclusive workplace where diversity is embraced and celebrated. We welcome applications from individuals of all backgrounds and experiences, and are happy to discuss any accommodations you may require during the recruitment process.